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2024-52 - Victim Services Supervisor (Full Time)

2024-52 - Victim Services Supervisor (Full Time)

Status: Position Filled


Posting #: 2024-52
Title: Victim Services Supervisor (Full Time)
Department: Chilliwack RCMP - Public Safety and Social Development

The incumbent in this class will assist in the operation and management of the Victim Services Program. The incumbent will work with the Manager Police Finance and Administration, in the organizing, recruitment, scheduling, and coordination of the Victim Services Program staff and volunteers. The incumbent will ensure that service delivery conforms to program guidelines, objectives and service levels. The incumbent will liaise with RCMP members, related community service agencies. This is specialized work involving the provision of crisis intervention and follow-up support services to victims and witnesses of crime and other forms of trauma. Crisis intervention services consist primarily of responding to requests for emergency support from members of the Chilliwack RCMP and may include attending alone or with a colleague to any scene where requested by police.


The incumbent will be responsible for the supervision of Victim Services staff and volunteer supervision. The incumbent will be responsible for coordinating the training and evaluating the performance of both staff and volunteers. The incumbent attends the scene of police crisis call-outs such as crimes, serious accidents and domestic disputes and provides emotional support to distressed victims and witnesses; assists police with next-of-kin notifications in cases of sudden death; provides information to victims on agencies available to provide assistance and liaises with agencies to obtain immediate services; as appropriate. As requested by clients and caseworkers, provides on-going emotional support to victims of crime, trauma and family problems; makes referrals to appropriate agencies for services such as counseling, financial assistance, and legal advice; in consultation with investigating officer updates clients on the progress of police investigations; provides assistance to victims in completing CVAP applications and victim impact statements.


The incumbent in this class will be required to work up to 40 hours per week and conform to the hours of work as prescribed in published shift schedules and on occasion, work overtime as authorized. The incumbent, upon hiring, will have union dues deducted from source in accordance with the Collective Agreement. The incumbent will be responsible for performing tasks associated with clerical “housekeeping” duties.
Education: - Must have a minimum of Grade 12 education plus a 2 year diploma in Criminology or Social Sciences from a recognized post secondary institution supplemented by courses in supervision or the equivalent combination of training and experience; a minimum of 5 years supervisory experience
Skills: -Must have experience working in a police environment.

-Able to plan, direct and supervise the work of subordinates;

-Must have a minimum of 2 years experience working in a police agency or within the criminal justice systems.

-Must have sound knowledge of the rules, regulations and policies governing the work performed;

-Must hold a valid BC Driver’s Licence;

-Must be courteous, tactful and diplomatic in dealing with the public and be neat and presentable in appearance;

-Good working knowledge of modern business office practices and procedures;

-Good working knowledge of business English, switchboard duties and be able to perform arithmetic calculations and computations;

-Able to perform assignments, clerical, typing and reception duties with minimal supervision;

-Able to keep all information in confidence in compliance with the Privacy Act and Freedom of Information Act;

-Able to operate a variety of standard office equipment and computer programs as related to police work;

-Able to establish and maintain an effective working relationship with Police Members, department officials and other members of staff;

-Able to qualify for and maintain the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from the position.
Salary: $38.88 per hour (2024 rate)
Employment Type: Permanent Full Time
Closed: 2024-04-18 04:30 PM
Posted: 2024-03-28
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