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2024-27 - Business Application Support Specialist (Full Time)

2024-27 - Business Application Support Specialist (Full Time)

Status: Position Filled


Posting #: 2024-27
Title: Business Application Support Specialist (Full Time)
Department: Information Technology

The incumbent in this class assists management to achieve an efficient operation with the Information Technology Department through reliable performance in providing computer user and network support, observing and complying with municipal policies and ensuring the safety and security of confidential material/matters pertaining to the Department's operation.


The incumbent in this class will be responsible for ensuring the functionality and efficiency of business application software; troubleshooting computer and network hardware, software and related problems; providing advice and assistance to users and departmental staff on technical matters; and maintaining a current awareness of computing and communications industry standards and developments.

The incumbent will also be responsible for performing a wide range of associated functions and providing assistance to other functions of the municipal operation as directed by the Manager of Information Technology Operations. Considerable independence and judgment is exercised and assignments and responsibilities are performed under general supervision in accordance with established routine and performance is subject to review, inspection and evaluation by the Manager of Information Technology Operations.


The incumbent in this class will normally work the standard work week of Monday to Friday in accordance with the hours specified. The incumbent will be required to respond to frequent shift changes on short notice and overtime, as assigned, when required. The employee, upon hiring, will have union dues deducted from source in accordance with the Collective Agreement. The incumbent will be responsible for performing tasks associated with Business Application Support Specialist "housekeeping" duties.
Education: - Must be a graduate of recognized Institute of Technology in a two-year Computer Sciences technology program, plus a minimum of 4 years of related experience;
Skills: - Must have a thorough knowledge and understanding of the operation of computer software, hardware and networks and their relationship to the customers/users;

- Able to communicate effectively, both in oral and written format and able to prepare technical and non-technical reports;

- Able to investigate and resolve software and hardware problems in a timely fashion;

- Must be able to install, maintain and troubleshoot business application software systems, including but not limited to, Enterprise Resource Planning (ERP), Document Management, Revenue generating applications such as Property Tax and Utility Billing, Bylaw Enforcement, Licensing, Cash Collection, Permits and Development Tracking, Self-Service web portals, GIS Mapping, Public Asset & Work Management, and office productivity applications;

- Good knowledge of desktop & server hardware, printers, and mobile computing devices;

- Able to be polite, tactful and courteous in dealing with the public;

- Able to establish and maintain an effective working relationship with department officials and other members of staff;

- Good knowledge of the functions, practices and procedures, bylaws, policies and regulations pertaining to the operations of the municipality;

- Ability to qualify for, and maintain, the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from this position;

- Must be in possession of a valid B.C. Driver's Licence.

Salary: $50.32 per hour (2024 rate)
Employment Type: Permanent Full Time
Closed: 2024-02-16 04:30 PM
Posted: 2024-02-09
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