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2023-67 - Development Application Assistant (Full Time)

2023-67 - Development Application Assistant (Full Time)

Status: Position Filled


Posting #: 2023-67
Title: Development Application Assistant (Full Time)
Department: Development and Regulatory Enforcement Services
Duties: The incumbent in this class assists management to achieve efficient operation within the Land Development Section of the Department, providing excellent customer service for the Department, and undertaking reliable administrative and technical work in the office, in accordance with subdivision and development requirements, and observing safety and security practices associated with confidential subdivision material and municipal policies. This position maintains the tracking of a large number of documents and their various processes, requiring attention to detail while working to deadlines.

The incumbent in this class, under direction, is responsible for:

- Assisting the general public, at the front counter, or by telephone and email, by answering questions and starting the technical processes associated with subdivision and development applications, including research of City records, related bylaws, procedures and legislation, and providing the customer with information on the steps that will be required through to file completion;

- Responding to a variety of land enquiries, including subdivision, development and servicing questions and conducting site inspections;

- The ability to complete technical and moderately complex clerical work in examining and checking plans and permits for compliance with the Land Development Bylaw and other relevant City bylaws.

- Coordinating and processing the flow of documents between Building, Land Development, Planning and Administrative staff, tracking and recording, scanning and filing, and providing information to staff and the public on file status as required;

- Assisting with the initial review and research of subdivision and other related applications and proposals;

- Processing and coordinating development permit applications for Development Permit Areas 1, Development Permit Area 2, Development Permit 3 and Development Permit Area 8.

- Coordinating with the Departmental Secretary the department’s document management requirements;

- Creating informational brochures and ensuring information on the website is current and informative;

- Scheduling and maintaining records of the Department’s permits and referral processes;

- Preparing basic correspondence, including inputing data in legal templates, permits and forms;

- Performing other related duties as required.

Assignments and responsibilities are performed under general supervision according to established routine and performance is subject to review, inspection and evaluation by the Manager.

The incumbent in this class will normally work the standard work week of Monday to Friday within the hours specified and on occasion work overtime as authorized. The incumbent may be required to travel in the performance of duties. The incumbent, upon hiring, will have union dues deducted from source in accordance with the Collective Agreement.
Education: - Must have completion of Grade 12 supplemented by 5 years of legal conveyancing experience, and 1 year of post secondary studies relevant to land development OR- an equivalent combination of education and experience.
Skills: - Working knowledge of standard planning, building and engineering nomenclature and practices and map compilation and interpretation;

- Ability to understand the relationships and links between all the tasks and components of work related to the Development processes;

- Knowledge of subdivision and development, zoning and municipal bylaws and other pertinent regulations and bylaws pertaining to the operation of the Department;

- General knowledge of Geographic Information Systems (GIS) and map interpretation; working knowledge of land title and registry procedures and the administration of real property; and familiarity with folio information such as BC Assessment data and the use of a land based property information system;
- Exceptional customer service skills with the ability to remain courteous, tactful and diplomatic in dealing with the public, and with difficult clients;

- Able to deal effectively with other Department officials and members of staff;

- Excellent written and verbal communication skills, with the ability to express thoughts and ideas clearly, and ability to prepare clear, concise written and verbal reports;

- Ability to grasp concepts quickly and to interpret technical information, policies and procedures and explain them to the public;

- Must maintain excellence in the quality of service and a high degree of accuracy in work;

- Exceptional organizational skills with the ability to organize work processes efficiently, multi-task and prioritize work under pressure, and solve problems effectively;

- Excellent computer skills, with a high level of proficiency with Microsoft Office, and experience with publishing software, electronic tracking processes and software;

- Must demonstrate maturity, sound judgement and the ability to handle confidential and sensitive matters with discretion and integrity;

- Must be in possession of a valid B.C. Driver's Licence.
Salary: $35.86 per hour (2023 rate)
Employment Type: Permanent Full Time
Closed: 2023-05-24 04:30 PM
Posted: 2023-05-17
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