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2022-94 - Enterprise Resource Planning Support Technician (Full Time)

2022-94 - Enterprise Resource Planning Support Technician (Full Time)

Status: Position Filled


Posting #: 2022-94
Title: Enterprise Resource Planning Support Technician (Full Time)
Department: Information Technology
Duties: The incumbent in this class assists management to achieve an efficient operation with the Information Technology Department through reliable performance in providing system and user support, observing and complying with municipal policies and ensuring the safety and security of confidential material/matters pertaining to the Department's operation.

The incumbent in this class will be responsible for ensuring the functionality and efficiency of the City’s Enterprise Resource Planning (ERP) system; troubleshooting software issues and related problems; providing advice and assistance to users and departmental staff on technical matters; and maintaining a current awareness of computing and communications industry standards and developments.

The incumbent will also be responsible for performing a wide range of associated functions and providing assistance to other functions of the municipal operation as directed by the Deputy Manager of Information Technology. Considerable independence and judgment is exercised and assignments and responsibilities are performed under general supervision in accordance with established routine and performance is subject to review, inspection and evaluation by the Deputy Manager of Information Technology.

The incumbent in this class will normally work the standard work week of Monday to Friday in accordance with the hours specified. The incumbent will be required to respond to frequent shift changes on short notice and overtime, as assigned, when required. The employee, upon hiring, will have union dues deducted from source in accordance with the Collective Agreement. The incumbent will be responsible for performing tasks associated with ERP Support Technician "housekeeping" duties.
Education: - Must have a diploma in information systems or a diploma in accounting or business administration from a recognized post-secondary institute with a minimum of 2 years’ experience supporting finance in an ERP environment;
Skills: - Must have a thorough understanding of ERP systems and accounting practices and procedures;

- Able to communicate effectively, both in oral and written format and able to prepare technical and non-technical reports;

- Able to investigate and resolve software problems in a timely fashion;
- Must be able to install, maintain and troubleshoot business software systems;

- Able to be polite, tactful and courteous in dealing with the public;

- Able to establish and maintain an effective working relationship with department officials and other members of staff;

- Good knowledge of the functions, practices and procedures, bylaws, policies and regulations pertaining to the operations of the municipality;

- Must be in possession of a valid B.C. Driver's Licence.
Salary: $40.68 per hour (2022)
Employment Type: Permanent Full Time
Closed: 2022-08-24 04:30 PM
Posted: 2022-08-10
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