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2024-133 - Help Desk Support Technician (Full Time)
2024-133 - Help Desk Support Technician (Full Time) |
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| Status: | New |
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Details |
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| Posting #: | 2024-133 |
| Title: | Help Desk Support Technician (Full Time) |
| Department: | Information Technology |
| Duties: | The incumbent in this class assists management to achieve an efficient operation with the Information Systems and Communications Department through reliable performance in the development and preparation of computer programs and related functions, observing and complying with municipal policies and ensuring the safety and security of confidential material/matters pertaining to the Department's operation.
The incumbent in this class will provide desktop, production computer support and problem resolution services to the organization; investigate equipment and software problems, resolving those of a routine nature and referring more complex problems to appropriate technical staff; assist users in software applications; maintain the information systems inventory; maintain Help Desk call records and reports; complete production report separation and monitoring; change and secure backup media; installation and setup of computers, printers and other hardware and software; provides guidance to user departments. The incumbent in this class works with considerable independence of judgment and action within defined limits, referring unusual or policy matters to a superior. The incumbent will also be responsible for performing a wide range of associated functions and providing assistance to other functions of the municipal operation as directed by the Manager of Information Systems. Assignments and responsibilities are performed under general supervision in accordance with established routine and performance is subject to review, inspection and evaluation by the Manager of Information Systems. |
| Education: | Must have a certificate in information systems or related disclipline from a recognized post secondary institute plus have sound related experience. |
| Skills: | -Considerable knowledge of the practices and procedures used in the operation of computer equipment and desktop software applications as related to the work performed;
-Able to install and configure computer and peripheral equipment; -Able to maintain Information System Help Desk, hardware and software inventory files, and other files; -Able to develop, revise, and/or implement work methods and procedures as required; -Able to demonstrate considerable skill in the operation of equipment used in the work; -Able to examine users’ current applications, practices, and needs, and identify problems and recommend or implement solutions or improvements; -Able to review, troubleshoot, diagnose and resolve hardware, software and local area network maintenance tasks; -Able to investigate, assess, document and resolve software and hardware problems; -Able to communicate effectively, both in oral and written format and able to prepare technical and non-technical reports; -Able to provide basic instruction to users of software applications; -Able to be polite, tactful and courteous in dealing with the public; -Able to establish and maintain an effective working relationship with department officials and other members of staff. -Able to qualify for and maintain the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from the position. |
| Salary: | 41.59 (2024 rates) |
| Employment Type: | Permanent Full Time |
| Closing: | 2024-11-18 04:30 PM |
| Posted: | 2024-11-01 |
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